Privacy Policy for Hearth Zen Interiors
Hearth Zen Interiors (“we,” “us,” or “our”) is firmly committed to safeguarding your privacy and ensuring the protection of your personal data in accordance with applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with our website, hearthzeninteriors.com (“Website”), and any associated services we may provide.
1. Commitment to Privacy and Data Protection
At Hearth Zen Interiors, your privacy is foundational to the way we operate. We implement rigorous safeguards to ensure that your personal data is handled lawfully, fairly, and transparently. Whether you’re browsing our website or making a purchase, we are committed to processing information in full compliance with privacy regulations.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through hearthzeninteriors.com, as well as through communications or transactions related to our services. Hearth Zen Interiors is the data controller for any personal information collected and processed via the Website. As a data controller, we determine the purposes and means of processing your personal data.
3. Categories of Data Processed
We collect and process various categories of personal data, depending on your interaction with our Website or services. These may include:
Usage Data – Information related to how you use our Website, including your IP address, browser type, operating system, referral URLs, pages viewed, time spent on pages, and general site interaction patterns.
Account Data – Data provided when you create an account, including your full name, billing address, shipping address, email address, and phone number.
Profile Data – Preferences, interests, product selection, purchase history, behavior on the Website, product wish lists, and responses to promotions or surveys.
Communication Data – Records of communications with us, including customer service enquiries, support requests, email correspondences, and live chat interactions.
Technical Data – Device identifiers, system configuration, screen resolution, time zone settings, and other technical attributes of the machines used to access hearthzeninteriors.com.
Transaction Data – Information related to purchases made through the Website, including payment method (processed through third parties), delivery address, order history, and confirmation details.
Preference Data – Data related to your marketing preferences and consent, communication opt-in status, and interests expressed through browsing and order activity.
4. Legal Bases for Processing
We rely on the following lawful bases to process your personal data:
– Contractual Necessity: To fulfill contractual obligations, such as processing orders and delivering products.
– Legitimate Interests: To improve site functionality, offer customer support, prevent fraud, secure our infrastructure, and analyze usage patterns.
– Consent: For email marketing, cookie utilization beyond essential cookies, and any other processing activities not covered by other legal grounds.
– Legal Obligations: To fulfill legal responsibilities such as tax reporting and data retention requirements.
5. Your Rights Under GDPR and CCPA
You have the following rights with respect to your personal data:
– Right to Access: Request a copy of the data we hold about you.
– Right to Rectification: Correct inaccurate or incomplete data.
– Right to Erasure: Request deletion of your data when no longer necessary or when consent is withdrawn.
– Right to Restriction: Limit the processing of your data in certain circumstances.
– Right to Data Portability: Receive your personal data in a structured, commonly used format and transmit it to another controller, where feasible.
– Right to Object: Object to processing based on our legitimate interests or for direct marketing purposes.
– Right Not to Be Discriminated Against (CCPA): You will not be denied goods or services for exercising your privacy rights.
To exercise any of your data protection rights, please contact us at [email protected].
6. Security Measures
We implement a range of organizational and technical measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction, including:
– Encryption of sensitive data in storage and transit
– Role-based access control and authentication protocols
– Regular system backups and recovery plans
– Ongoing staff training on data protection
– Security monitoring and incident response procedures
While we take all reasonable steps to ensure data security, please note that no method of transmission over the Internet is entirely secure.
7. International Data Transfers
When personal data is transferred outside of the European Economic Area (EEA) or other jurisdictions with similar protections, we ensure appropriate safeguards are in place through the use of Standard Contractual Clauses or adequacy decisions issued by relevant data protection authorities. By using hearthzeninteriors.com, you acknowledge and consent to your data being processed outside your country of residence where privacy protections may differ.
8. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including:
– Account Data: Retained for the duration of the user’s account and for up to 6 years after closure to comply with legal and accounting obligations.
– Transaction Data: Retained for 7 years in accordance with tax and contract law requirements.
– Communication Records: Retained for up to 3 years to manage customer service history.
– Technical and Usage Data: Retained for no longer than 26 months, anonymized where possible.
– Marketing Preferences: Maintained until the user opts out or revokes consent.
9. Cookie Policy
We use cookies and similar technologies for various purposes on hearthzeninteriors.com, including:
– Essential Cookies: Enable core functionalities such as security, network management, and accessibility.
– Functional Cookies: Remember user preferences, such as language or product filters.
– Analytics Cookies: Help us understand user interaction and improve the Website (e.g., Google Analytics).
– Performance Cookies: Track performance to enhance system reliability and responsiveness.
10. Cookie Management and Compliance
As required under GDPR and CCPA, you have the choice to manage your cookie preferences:
– Consent Banner: On your first visit, you will be prompted to accept or refuse non-essential cookies.
– Browser Settings: You may configure your browser to reject or delete cookies.
– Opt-Out Links: You may opt out of third-party analytics or advertising platforms as provided on our Cookie Management Page.
We do not share personal data for monetization purposes without explicit consent, respecting fully the “Do Not Sell My Information” rule under CCPA.
11. Children’s Privacy
Our services and content at hearthzeninteriors.com are not directed toward children under the age of 13. We do not knowingly collect or solicit personal information from anyone under 13. If we become aware that we have inadvertently collected data from a child, we will delete such information without delay. Parents or guardians can contact us at [email protected] to request the removal of such data.
12. Updates to This Policy
We may modify this Privacy Policy to reflect changes in regulatory requirements or changes in our business practices. Any updates will be posted on hearthzeninteriors.com. Where material changes are made, we will notify registered users through appropriate channels to secure continued compliance and transparency.
13. Contact Us
For any questions, concerns, or to exercise your privacy rights, please contact our Privacy Team:
Hearth Zen Interiors
Email: [email protected]
Website: https://hearthzeninteriors.com
We are committed to full compliance with GDPR, CCPA, and other applicable data protection laws. Please feel free to contact us with any concerns regarding your privacy or this Policy.